Unfortunately, once orders are placed, we cannot guarantee being able to edit or cancel the order prior to being processed and shipped. Please reach out via email as soon as possible so we can address your options. If it does ship, we do offer free returns/exchanges.

No, only one discount code per order is allowed.

We do offer free shipping on orders over $99. We also offer Expedited and Express shipping for an additional fee. You can learn more here.

You can find your order status page with tracking within your order and shipping confirmation emails or by signing into your Hang Ten account.

All orders take 2-3 business days to process. Once it ships, transit times can vary. Becuase of close proximity to our Southern California warehouse, Economy shipping to the west coast usually takes 1-3 business days. All other regions can take anywhere from 5-15 business days for Standard shipping depending on carrier volume and potential weather delays.

Unfortunately, no we do not ship internationally. We only offer domestic US services to all 50 states as well as Puerto Rico.

We can ship to PO Boxes with standard/free shipping. Express and Expedited options are not available for PO Boxes. If an order is placed with either of those services, your order may be delayed, as we'll need to reach out to you for an alternative street address.

Start a return or exchange at returns.hangten.com. Returns/exchanges are only eligible for 30 days on orders purchased through hangten.com. Items must be unworn with tags still attached.

Read our return policy here.

For returns, please allow 1-2 weeks for our warehouse to process the return once received. You'll be notified by email once it's been processed - please allow 2-5 business days for your bank to process the transaction back to your account.

Sorry, but we only accept returns on product that was purchased through hangten.com. Purchases via other retailers will need to be returned through them.

If you have any questions, feel free to search our Customer Support Help Center by clicking the 'Help' icon at the bottom left of your screen.

If you still need assistance feel free to reach out to Customer Support.

For credit card transactions, we authorize the order total on your credit card at checkout and then charge the amount once your order is ready to ship.  An authorization (or pending charge) is a temporary hold on funds within your account.  Once we charge (or void/cancel) your payment, the authorization will disappear your bank statement within 3-5 business days depending on how quickly your bank processes the payment. 

Upon submitting your order, you will see one pending authorization for each attempt made to place your order. If you did not receive an order number at order completion (or confirmation email), then your order may not have gone through. If you see multiple pending authorizations, it could be that you entered your billing information incorrectly and tried multiple times. These pending authorizations will be removed from your bank account within 3-5 business days.