Shipping
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Privacy & Security
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Shipping

Standard shipping is mostly shipped with UPS Mail Innovations; a service where UPS ships and transports the package before handing it off to the USPS for final delivery once it hits it's final location. Because this is a collaborative service between two separate carriers, tracking can be slow to update and it is also a "non day-definitive delivery service", meaning the ETA can change at any time.

Returns

Ordering

Customer Support

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Privacy & Security

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View Privacy Policy.

Other

For credit card transactions, we authorize the order total on your credit card at checkout and then charge the amount once your order is ready to ship. An authorization (or pending charge) is a temporary hold on funds within your account. Once we charge (or void/cancel) your payment, the authorization will disappear your bank statement within 3-5 business days depending on how quickly your bank processes the payment.

Upon submitting your order, you will see one pending authorization for each attempt made to place your order. If you did not receive an order number at order completion (or confirmation email), then your order may not have gone through. If you see multiple pending authorizations, it could be that you entered your billing information incorrectly and tried multiple times. These pending authorizations will be removed from your bank account within 3-5 business days.