Refund policy

Returns & Replacements

Q. How do I return an item? 
A. Please go to - returns.hangten.com - to initiate a return or exchange.  Our Returns Center will guide you through the returns and refund process. 

Please allow 2-4 weeks for your return to be processed.

Be aware that your credit card company may require an additional 3-7 days to post the credit to your account. 

Q. Can I exchange or return an item?
A. You may return your unused product with tags attached for a refund within 30 days of the purchase date. Proof of Purchase from the website must be included. Any items returned after 30 days will not be processed.

Q. Can I return an item that I purchased at a third party retailer?
A. Sorry, but we only accept returns on product that was purchased through hangten.com. Proof of purchase is required.

Q. I received a damaged or defective item?
A. Please contact customer service as it is within 90 days from purchase on hangten.com and we will look further into the issue. Proof of purchase is required.